Follow up email after resolution of a conflict

Dear [Customer Name],

I hope this email finds you well. I wanted to follow up with you regarding the recent issue you experienced, and update you on the progress we have made since our last correspondence.

Firstly, I want to thank you for bringing this issue to our attention. Your feedback has been invaluable in helping us identify areas of improvement, and we appreciate your patience as we worked to resolve the issue.

I'm pleased to let you know that we have taken several actions to prevent similar issues from happening in the future. Our team has reviewed the process and has taken steps to ensure that similar issues do not occur. We are confident that these improvements will provide a better customer experience for you and our other valued clients.

We also appreciate the actions that you have taken on your side. Your resource was able to provide detailed information that helped us resolve the issue quickly. We see this as a great example of how a strong partnership between us and our clients can lead to better outcomes.

Moving forward, we hope to continue building a strong partnership with you and your team. We welcome your feedback and suggestions for how we can better serve your needs.

If you have any further concerns or questions, please don't hesitate to reach out to us, and we will be more than happy to assist you. Our team is committed to providing you with the best possible service, and we value your feedback.

Thank you for choosing our company, and we appreciate your business.

Best regards,

[Your Name]

[Company Name]