Email informing new SaaS clients about support process, contacts and escalation details

Dear [New SaaS Client Name],

Welcome to [Company Name]! We're thrilled to have you on board as a new SaaS client, and we're committed to providing you with the best possible support and service.

If you have any questions, concerns, or issues with our product, we have a dedicated support team that's available to assist you. Here's what you need to know about our support process:

How to Contact Us: You can contact our support team by emailing us at [Support Email Address], or by using our support portal at [Support Portal Link].
Support Hours: Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM EST.
Response Time: We aim to respond to all support inquiries within 24 hours, although response times may vary depending on the nature of the issue.
Escalation Process: If you have an urgent issue that needs to be addressed immediately, please mark your email as "Urgent" and our support team will prioritize your request accordingly. If you feel that your issue has not been resolved to your satisfaction, you can escalate your issue to our management team by replying to this email with "Escalate" in the subject line.
We value your business and are committed to providing you with the best possible support and service. If you have any questions or concerns about our support process, please don't hesitate to reach out to us.

Thank you for choosing [Company Name] as your SaaS provider. We look forward to working with you!

Best regards,

[Your Name]