Subject: Welcome to [Company Name] - Your Partner in [what your SaaS platform does]
Dear [Client],
Welcome to [Company Name]! We are thrilled to have you onboard as a new client and we are excited to be your partner in [what your SaaS platform does].
To ensure that you have a smooth experience with our platform, we want to make sure you have all the information you need to get started. Our customer support team is available to assist you with any questions or issues you may have.
You can reach out to our customer support team by:
Email: [Support email address]
Phone: [Support phone number]
Live Chat: [Link to live chat]
Online Knowledge Base: [Link to online knowledge base]
Our support team is available [Support hours] and we will do our best to respond to your inquiries as quickly as possible.
In addition, we have created a comprehensive onboarding guide that will walk you through the process of setting up your account, configuring your settings, and familiarizing yourself with the platform. You can access it by clicking [Onboarding guide link].
We are committed to providing you with the best possible service, so please don't hesitate to contact us if you have any questions or concerns.
Once again, welcome to [Company Name] and we look forward to working with you.
Best regards,
[Your Name]
[Company Name]
[Phone Number]
[Email]